Thread notifications don't work on this forum

When I start a new thread, I always leave notification checkbox ON. Unfortunately, I never receive any notification about responses. My e-mail is OK and I received other mails from Renesas. When I tried to enable some notifications on forum level, it worked but I received notification about others' thread and not mine. Also, I'm interested only about response to selected (usually mine) threads.

Where to report this forum problems?

For example, my other threads are set following way and still I haven't received any notification about responses (this is More menu and shows notifications are turned ON as the can be turned OFF):

  • In reply to Michal:

    This is a test
  • In reply to Okamiya Yuuki:

    Excuse me, this is a test again.
  • In reply to Okamiya Yuuki:

    Hi Michal,
    I'm a moderator on Rulz. I confirmed that my account also face the same error.

    - Even if “Turn Reply notifications” is turned ON in the target thread, the target thread is not notified.
    (Both E-mail and Web icons)
    - After turning on like above, notifications from other thread will be sent.
    (Both E-mail and Web icons)

    I will confirm to the vendor so let us have some time.
  • In reply to Okamiya Yuuki:

    Hi Okamiya, thanks for looking into it :)
  • In reply to Michal:

    Hi Michal,

    Sorry for replying delay.
    I've confirmed the specification with the vendor of community system as below.
    Could you try to set both "unsubscribe" in your settings and "Turn reply notification ON" at this thread?

    ---------------

    *From vendor:
    When a user joins a group, they are automatically subscribed to the forums within that group and will receive notification emails on new threads/replies for all content posted therein.

    *From me:
    In that case, is the setting of “Turn reply notifications” worth nothing ?

    *From vendor:
    There are two types of notification subscriptions for forums. There are whole forum subscriptions and thread-level subscriptions. These "Turn Reply Notifications" are thread-level only.

    *From me:
    If you had a solution as the user Michal wanted, could you let me know ?

    *From vendor:
    For Michal, they should go to renesasrulz.com/.../settings and click on the Subscriptions tab. From there, they can unsubscribe to the forum subscription. They will still receive the thread reply notifications as those are separate.
  • In reply to Okamiya Yuuki:

    Hi Okamiya,

    thank you, I guess it could work. I just unsubscribed this forum and turned ON Replies are added to threads I'm subscribed to notification again (I had to turn it off because of amount of unwanted notifications).  For this and my other threads notification is turned on. The combination of above two settings worked before, the remaining problem was notification was automatically turned on for all new threads. Hopefully unsubscribing fixes it.

    Let's see how it works, I'd give it few days again.

  • In reply to Michal:

    I received notification when Warren marked above Okamiya's post as the answer. So far so good, notifications seem to work and I don't receive unwanted ones as I'm not subscribed to new threads. Good enough but it seems really overcomplicated to me. To have it working as expected it is necessary to have set 3 unrelated things rigth and it isn't easy to find it out.
  • In reply to Michal:

    Hi Michal,

    Thank you for your reply. I also confused for this setting in this time. It seems to be a bit difficult to understand the default settings of "group" function. We would like to consider the settings in this forum.