Thread notifications don't work on this forum

When I start a new thread, I always leave notification checkbox ON. Unfortunately, I never receive any notification about responses. My e-mail is OK and I received other mails from Renesas. When I tried to enable some notifications on forum level, it worked but I received notification about others' thread and not mine. Also, I'm interested only about response to selected (usually mine) threads.

Where to report this forum problems?

For example, my other threads are set following way and still I haven't received any notification about responses (this is More menu and shows notifications are turned ON as the can be turned OFF):

  • Hi Michal,

    Did you check your subscription and/or notification settings? You might want to check this guide: https://renesasrulz.com/rulz_help/w/wiki_01/383/how-to-receive-new-post-notification

    JB
    RenesasRulz Forum Moderator

    https://renesasrulz.com/
    https://academy.renesas.com/
    https://en-us.knowledgebase.renesas.com/

  • In reply to JB:

    Hi JB,

    yes, I checked and tried different settings. I've also read this guide. I'm using method 2. Setting on a Thread basis but it simply doesn't work.

    I always leave Notify me when someone replies to this post checkbox checked when make a post and I've never received any notification.

    Michal

  • In reply to Michal:

    Hi Michal-
    A long shot, but have you checked your Junk Email folder? Is it getting the messages?
  • In reply to WarrenM:

    Warren,

    yes, nothing is there. Also, I receive other mails from Renesas and when I enable notification for whole forum it works and I receive mails. I'd bet there is no problem with my mail.

    Anyway, it should be rather easy to check logs to see if for example notification about your post was sent to me. I haven't received it.

    Michal
  • In reply to Michal:

    Hi Michal,

    So you're not getting notifications too when we reply in this post? Have you check the settings here too?

    I'm sorry if you're experiencing this problem. It's really hard to identify the problem when we can't see your other settings.

    JB
    RenesasRulz Forum Moderator

    https://renesasrulz.com/
    https://academy.renesas.com/
    https://en-us.knowledgebase.renesas.com/

  • In reply to Michal:

    Can you try enabling that setting and see if you start receiving notifications in your own thread? Thank you.

    JB
    RenesasRulz Forum Moderator

    https://renesasrulz.com/
    https://academy.renesas.com/
    https://en-us.knowledgebase.renesas.com/

  • Hi Michal,

    I have experienced similar problem before.
    Thread notification mail suddenly stopped on June 19th.
    All my efforts resulted in nothing at that time.
    On June 29th, thread notification resumed out of blue.

    Maybe you will be able to receive in a few weeks or so.
  • In reply to JB:

    Hi JB,

    I have all notifications enabled except of the first section (Activity from subscriptions). As you suggest, I just enabled Replies are added to threads I'm subscribed to. Let's see what happens.

    And no, I haven't received any notification about this thread, yet. However, sometimes I receive notifications about other random threads... but never mine.

    Thanks,

    Michal

  • In reply to tenballs:

    Hi tenballs,

    this doesn't sound well :) However, for me it never worked.

    Michal
  • In reply to JB:

    Well, I'd need some response here to see if the change works ;-) Till now I've received several notifications about threads where I wasn't involved any way but for some strange reason I had turned notifications on...
  • In reply to Michal:

    Test Reply to see if notification works. Let us know!
  • In reply to WarrenM:

    Thank you :) It seems to work, I'm receiving notifications now. Unfortunately, I'm also receiving a lot of unwanted notifications from threads I've never participated. I'm turning nofitications off one by one but why I have them subscribed is beyond my understanding.

    Well, it seems as it necessary to have enabled both Replies are added to threads I'm subscribed to global setting and per thread notification. Forum asks for this one when one creates the thread (Notify me when someone replies to this post checkbox). Why the latter isn't sufficient isn't completely beyond my understanding but I see it as user unfriendly.

  • In reply to Michal:

    After a week... it seems I'm automatically subscribed to new threads so I'm receiving notifications about them and have to turn it off manually one by one. It is pretty annoying. All I want is notifications about threads I created or subscribed manually. NO automatic subscriptions. Is it possible?

  • In reply to Michal:

    Hi Michal-
    I have asked our Rulz admin to help out. I will let you know what I find out.

    Warren
  • In reply to WarrenM:

    Thanks, Warren. I've got notification about your post ;-)