AE-CLOUD2 Provisioning Cellular Modem fail

Hi,

The kit is running Synergy_GCloudSln_AE_Cloud2 example compiled with e2studio_v7.3.0_ssp_v1.6.3.

I have:

Initializing Network Interface...<CR><LF>
>Provisioning Cellular Modem: Failed, ret=0x13885<CR><LF>
Waiting for PPP link: PPP Link Event Flags failed!!!<CR><LF>
 *********** Network Interface Init failed !!!!  **********<CR><LF>
Fatal Error Detected!!! Please power cycle the board or attach debugger for debugging.<CR><LF>

in the terminal.

The configuration is:

################### Flash Dump Start#########################<CR><LF>
<CR><LF>
Network Interface selected: Cellular<CR><LF>
IP Mode: DHCP<CR><LF>
<CR><LF>
Cellular Configuration<CR><LF>
<CR><LF>
 APN: ac.vodafone.es<CR><LF>
<CR><LF>
 Context ID: 1<CR><LF>
<CR><LF>
 PDP Type: IP<CR><LF>
<CR><LF>
GCloud Endpoint:  mqtt.googleapis.com<CR><LF>
GCloud Project ID: test3-247016<CR><LF>
GCloud Device ID: my-device<CR><LF>
GCloud Cloud Region: europe-west<CR><LF>
GCloud Registry Id: my-registry<CR><LF>
rootCA len: 1122<CR><LF>
 devicePrivKey len: 1194<CR><LF>
<CR><LF>
 ################## Flash Dump End #########################<CR><LF>

What could be the problem? The SIM card? I am waiting the info from our provider to know exactly the kind of SIM we are using.
 
Thanks in advance
  • Hi Javier,

    What network is your card/data plan for? GPRS/EDGE, CAT-M1 or NB-IoT?

    Regards
  • Hi Javier,

    How is your issue? Did you manage to solve it?

    Kind regards,
  • In reply to Sergey Sokol:

    Hi Sergey,
    We have been busied ending the hardware design.
    My sim card is for GPRS/EDGE.
    I am able to send data by GPRS using directly the BG96 board and sending AT commands from the QCOM software. This way there is no problem to register and connect to my provider Vodafone by 2G.
    What´s is happening with the example? It is trying to register to NB or M1 but not to 2G?
    Can I force it to use 2G? How?
    Best Regards
  • In reply to Javier:

    Hi Javier,

    Have you tried setting scan sequence to put GSM first? This setting is found at the bottom of BG96 properties.

    Regards
  • Hi Karol,

    Sorry but where, what file, is it in?
    Regards
  • In reply to Javier:

    Javier,

    The properties tab for the g_sf_celular framework on Quectel CATM1 Modem is what Karol was referring to.   It's in the Synergy Configuration view.  The TAB looks like the following and the network scan sequence is the last entry:

    -Gary

  • In reply to garyj:

    Hi Gary,

    Now, it works. Also I had a space character after the APN. I have corrected both and it is running.

    Thanks